Return Policy – Tropica Markt – Your Global Grocery Destination

Return Policy

At Tropica Markt, we strive to ensure your satisfaction with every purchase. However, if you need to return an item, the following conditions apply:

Notification Requirement: Once you receive your delivery, you have 24 hours to notify us of your intention to return the product.
Reason for Return: When notifying us, you must specify the reason for the return.
Return Window: Our return policy lasts 3 days from the date of delivery. After this period, we cannot offer a refund or exchange.

Eligibility for Returns

Non-Returnable Items

Perishable items, including fresh and frozen food products.
Opened, used, or partially consumed items.
Items without their original packaging.

To qualify for a return:

The product must be unused and in the same condition as it was delivered.
The product must be in its original packaging.
A valid reason for the return must be provided, such as defects, damage during transit, or incorrect items received.

Return Process :

Contact Us: Email us at [email protected] or call our support team within 24 hours of receiving your order.
Approval: Once your request is reviewed, we will inform you of the next steps and approve or decline the return based on the provided reason.
Inspection: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
Refund/Exchange: If approved, we will process a refund or send a replacement within 72h.

To qualify for a return:

The product must be unused and in the same condition as it was delivered.
The product must be in its original packaging.
A valid reason for the return must be provided, such as defects, damage during transit, or incorrect items received.